Routine work
Measure setup, charging, sanitation, inspection and storage.
System anatomy · 08
Service operations and support
Treat mapping, charging, consumables, cleaning, updates, field support and retirement as product functions.
Evidence statusService decision framework · site and user validation requiredLast reviewed: 14 August 2026
08
FUURAA thesis
Reliability belongs to the robot-plus-support system, not the hardware alone.
Engineering map
Turn the title into engineering objects that can be observed, measured and reviewed.
Each layer states the boundary to establish and the evidence needed for the next decision.
Support load
Count alerts, remote sessions, visits, parts and restoration time.
Lifecycle
Manage updates, support term, transfer and data deletion.
Verification questions
Write the questions first, then decide whether a demo, test, pilot or operating record can answer them.
Each question needs an object, conditions, denominator, threshold and accountable decision owner.
- 01
How much staff time is required?
- 02
What are the single points of failure?
- 03
How long are updates supported?
- 04
Can service continue during vendor outage?
Evidence to preserve
Enable the next reader to reconstruct conditions, results, failures and the decision.
A conclusion alone loses reviewability; raw records, configuration and exclusions matter too.
- 01
Evidence package 1
Support-demand ledger
- 02
Evidence package 2
Availability and restoration history
- 03
Evidence package 3
Update and retirement plan
Scope boundary
State what this evidence still cannot be generalised to.
- 01
Device uptime excludes unavailable lifts, empty consumables, blocked routes and unavailable support.
- 02
This is an engineering reading and decision framework; it does not replace application-specific risk assessment, conformity work, procurement acceptance or professional advice.
Sources and evidence status
Read standards scope, measurement evidence and application conclusions separately.
Source dates and review status remain visible; external sources open in a new tab.
01
ISO · 2023-11
↗02ISO 31101:2023 — Safety management for services provided by service robots
Addresses safety management for service-robot applications in human spaces with trained and untrained people.
NIST · 2022-09-20
↗NIST IR 8425 — Consumer IoT cybersecurity baseline profile
Frames cybersecurity outcomes across the whole consumer IoT product, including device, backend and companion components.