Service promise
State the outcome, recipient, conditions and excluded requests.
Reading method · 01
Complete service, not demo
Judge the robot, site, people, support process and failed-service path as one operating system.
Evidence statusService decision framework · site and user validation requiredLast reviewed: 14 August 2026
01
FUURAA thesis
A motion demo becomes a service only when ordinary users obtain a useful outcome repeatedly and recover safely from failure.
Engineering map
Turn the title into engineering objects that can be observed, measured and reviewed.
Each layer states the boundary to establish and the evidence needed for the next decision.
Operating system
Map robot, site, cloud, staff, consumables and support.
Failure path
Define safe stop, communication, manual completion and incident response.
Verification questions
Write the questions first, then decide whether a demo, test, pilot or operating record can answer them.
Each question needs an object, conditions, denominator, threshold and accountable decision owner.
- 01
What user outcome is promised?
- 02
Which parts require staff or infrastructure?
- 03
How often is manual rescue needed?
- 04
What happens when service cannot finish?
Evidence to preserve
Enable the next reader to reconstruct conditions, results, failures and the decision.
A conclusion alone loses reviewability; raw records, configuration and exclusions matter too.
- 01
Evidence package 1
End-to-end service blueprint
- 02
Evidence package 2
Complete failure and recovery ledger
- 03
Evidence package 3
User-facing limits and recovery instructions
Scope boundary
State what this evidence still cannot be generalised to.
- 01
A video, trade-show run or scripted tour does not establish dependable public or domestic service.
- 02
This is an engineering reading and decision framework; it does not replace application-specific risk assessment, conformity work, procurement acceptance or professional advice.
Sources and evidence status
Read standards scope, measurement evidence and application conclusions separately.
Source dates and review status remain visible; external sources open in a new tab.
01
ISO · 2023-11
↗02ISO 31101:2023 — Safety management for services provided by service robots
Addresses safety management for service-robot applications in human spaces with trained and untrained people.
ISO · 2014-02 · confirmed 2020
↗ISO 13482:2014 — Safety requirements for personal care robots
Covers inherently safe design, protective measures and information for mobile servant, physical assistant and person-carrier robots.