Request
Handle language, noise, ambiguity and out-of-scope needs.
Real-work map · 11
Hospitality and guidance integration
Measure whether people reach the right place or service, including language, accessibility and staff escalation.
Evidence statusService decision framework · site and user validation requiredLast reviewed: 14 August 2026
11
FUURAA thesis
Durable value comes from reducing confusion without adding staff burden.
Engineering map
Turn the title into engineering objects that can be observed, measured and reviewed.
Each layer states the boundary to establish and the evidence needed for the next decision.
Journey
Confirm pace, accessible route, arrival and handover.
Staff
Define escalation, queue ownership and correction.
Verification questions
Write the questions first, then decide whether a demo, test, pilot or operating record can answer them.
Each question needs an object, conditions, denominator, threshold and accountable decision owner.
- 01
Did the person reach the service?
- 02
Who is excluded by assumptions?
- 03
How often does staff intervene?
- 04
Does the robot obstruct routes?
Evidence to preserve
Enable the next reader to reconstruct conditions, results, failures and the decision.
A conclusion alone loses reviewability; raw records, configuration and exclusions matter too.
- 01
Evidence package 1
Request-to-arrival record
- 02
Evidence package 2
Accessibility findings
- 03
Evidence package 3
Staff-work measurements
Scope boundary
State what this evidence still cannot be generalised to.
- 01
Engagement time and novelty feedback do not prove effective guidance.
- 02
This is an engineering reading and decision framework; it does not replace application-specific risk assessment, conformity work, procurement acceptance or professional advice.
Sources and evidence status
Read standards scope, measurement evidence and application conclusions separately.
Source dates and review status remain visible; external sources open in a new tab.
01
ISO · 2023-11
↗02ISO 31101:2023 — Safety management for services provided by service robots
Addresses safety management for service-robot applications in human spaces with trained and untrained people.
ISO · Verified 2026-08-14
↗ISO/FDIS 13482 — Safety requirements for service robots
The proposed scope addresses service robots in personal and professional or commercial applications, including physical human–robot contact.