Attention
Treat photos, conversations and first-use ratings as engagement only.
Scope boundary · 20
Novelty is not service value
Separate attention and satisfaction from safety, accessibility, service quality and sustained demand.
Evidence statusService decision framework · site and user validation requiredLast reviewed: 14 August 2026
20
FUURAA thesis
A robot can be delightful and still fail to improve the service.
Engineering map
Turn the title into engineering objects that can be observed, measured and reviewed.
Each layer states the boundary to establish and the evidence needed for the next decision.
Service
Measure outcomes, access, wait, errors and staff work.
Time
Review demand and support load after novelty fades.
Verification questions
Write the questions first, then decide whether a demo, test, pilot or operating record can answer them.
Each question needs an object, conditions, denominator, threshold and accountable decision owner.
- 01
Which metric only represents attention?
- 02
Did service quality improve?
- 03
What happened after repeat use?
- 04
Would it remain worthwhile without novelty?
Evidence to preserve
Enable the next reader to reconstruct conditions, results, failures and the decision.
A conclusion alone loses reviewability; raw records, configuration and exclusions matter too.
- 01
Evidence package 1
Separated engagement and service metrics
- 02
Evidence package 2
Repeat-use results
- 03
Evidence package 3
Continuation decision
Scope boundary
State what this evidence still cannot be generalised to.
- 01
Engagement and satisfaction cannot substitute for safety, accessibility or measurable outcomes.
- 02
This is an engineering reading and decision framework; it does not replace application-specific risk assessment, conformity work, procurement acceptance or professional advice.
Sources and evidence status
Read standards scope, measurement evidence and application conclusions separately.
Source dates and review status remain visible; external sources open in a new tab.
01
ISO · 2023-11
↗02ISO 31101:2023 — Safety management for services provided by service robots
Addresses safety management for service-robot applications in human spaces with trained and untrained people.
ISO · 2024-01
↗ISO 18646-2:2024 — Navigation performance of service robots
Defines methods for pose accuracy, obstacle response, path deviation, narrow passage and mapping accuracy.