Scenarios
Build cases from observation, incidents and user diversity.
Deployment evaluation · 14
Public-interaction challenge
Test crowds, children, pets, mobility aids, poor lighting, noise, obstruction and deliberate interference.
Evidence statusService decision framework · site and user validation requiredLast reviewed: 14 August 2026
14
FUURAA thesis
Long-tail interaction is recurring operating reality in public service.
Engineering map
Turn the title into engineering objects that can be observed, measured and reviewed.
Each layer states the boundary to establish and the evidence needed for the next decision.
Method
Specify safeguards, repetitions, stop criteria and observers.
Learning
Turn findings into route, interface and staffing changes.
Verification questions
Write the questions first, then decide whether a demo, test, pilot or operating record can answer them.
Each question needs an object, conditions, denominator, threshold and accountable decision owner.
- 01
Which real encounters generated cases?
- 02
Were vulnerable users represented safely?
- 03
How are near misses recorded?
- 04
Which failures change deployment?
Evidence to preserve
Enable the next reader to reconstruct conditions, results, failures and the decision.
A conclusion alone loses reviewability; raw records, configuration and exclusions matter too.
- 01
Evidence package 1
Scenario matrix
- 02
Evidence package 2
Stops and near-miss record
- 03
Evidence package 3
Corrective action history
Scope boundary
State what this evidence still cannot be generalised to.
- 01
A short pilot with staff nearby can suppress behaviours and recovery delays.
- 02
This is an engineering reading and decision framework; it does not replace application-specific risk assessment, conformity work, procurement acceptance or professional advice.
Sources and evidence status
Read standards scope, measurement evidence and application conclusions separately.
Source dates and review status remain visible; external sources open in a new tab.
01
ISO · 2023-11
↗02ISO 31101:2023 — Safety management for services provided by service robots
Addresses safety management for service-robot applications in human spaces with trained and untrained people.
ISO · 2020-02
↗ISO/TR 23482-1:2020 — Safety-related test methods for personal care robots
Describes test methods supporting ISO 13482 and requires test selection and parameters to follow risk assessment.