Outcome
Specify quality, time, completeness, damage, dignity and access.
Reading method · 03
Outcome before motion
Define cleanliness, delivery integrity, guidance success or assistance quality before selecting robot metrics.
Evidence statusService decision framework · site and user validation requiredLast reviewed: 14 August 2026
03
FUURAA thesis
Movement accuracy is component evidence; service value belongs to the outcome received by a person.
Engineering map
Turn the title into engineering objects that can be observed, measured and reviewed.
Each layer states the boundary to establish and the evidence needed for the next decision.
Denominator
Count abandoned, blocked, retried and manually finished requests.
Comparison
Compare against the current service under equivalent demand.
Verification questions
Write the questions first, then decide whether a demo, test, pilot or operating record can answer them.
Each question needs an object, conditions, denominator, threshold and accountable decision owner.
- 01
What counts as useful completion?
- 02
Are retries and manual finishes visible?
- 03
Which quality failures matter?
- 04
Is the baseline comparable?
Evidence to preserve
Enable the next reader to reconstruct conditions, results, failures and the decision.
A conclusion alone loses reviewability; raw records, configuration and exclusions matter too.
- 01
Evidence package 1
Outcome specification
- 02
Evidence package 2
Complete request ledger
- 03
Evidence package 3
Comparable baseline measurements
Scope boundary
State what this evidence still cannot be generalised to.
- 01
Pose accuracy, path completion or duration alone does not prove useful service.
- 02
This is an engineering reading and decision framework; it does not replace application-specific risk assessment, conformity work, procurement acceptance or professional advice.
Sources and evidence status
Read standards scope, measurement evidence and application conclusions separately.
Source dates and review status remain visible; external sources open in a new tab.
01
ISO · 2024-01
↗02ISO 18646-2:2024 — Navigation performance of service robots
Defines methods for pose accuracy, obstacle response, path deviation, narrow passage and mapping accuracy.
ISO · 2023-11
↗ISO 31101:2023 — Safety management for services provided by service robots
Addresses safety management for service-robot applications in human spaces with trained and untrained people.